We take your privacy seriously around here - let's walk through how we handle your information
Last Updated: January 2024
Look, we get it - privacy policies can be pretty dry reading. We've tried to make this one straightforward so you actually know what's happening with your info when you book with us or visit our property.
Crystal Quintaris Hotel is a luxury boutique resort operating out of Vancouver, BC. We're located at 1485 Waterfront Drive, Vancouver, BC V6G 3E2, Canada. When we talk about "we," "us," or "our" in this policy, we're referring to our hotel and the folks who work here to make your stay memorable.
When you book a room, hit up our spa, or dine at our restaurant, we're gonna need some details from you. Here's what we typically collect:
We don't knowingly collect information from anyone under 13. If you're a parent and think we might have info about your child, reach out to us and we'll delete it right away.
We're not in the business of collecting data just for kicks. Here's what we actually do with it:
Process your bookings, manage your stay, arrange spa appointments, handle room service orders - the day-to-day stuff that makes the hotel run smoothly.
Send you booking confirmations, updates about your reservation, respond to your questions, and occasionally share news about special offers if you've opted in.
Remember your preferences for future visits, suggest services you might enjoy, make sure we've got your favorite room ready when you come back.
Analyze how guests use our facilities and website so we can make things better. If something's not working right, we wanna know about it.
We're pretty protective of your information, but sometimes we need to share it with others to make everything work:
We don't sell your personal information to third parties. Period. That's not how we do business.
Our website uses cookies - those little files that websites store on your device. Here's the breakdown:
| Cookie Type | What It Does | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Make the website actually function - login sessions, booking cart, that kind of thing | Nope, these are necessary |
| Analytics Cookies | Help us understand how people use our site so we can improve it | Yep, through your browser settings |
| Marketing Cookies | Show you relevant ads and track campaign effectiveness | Yes, you can disable these |
Most browsers let you control cookies through their settings. Just keep in mind that blocking certain cookies might make parts of our website not work properly.
Your data belongs to you. Here's what you can do with it:
We don't hang onto your information forever. Here's generally how long we keep different types of data:
Once we don't need your data anymore, we'll either delete it or anonymize it so it can't be traced back to you.
We're based in Canada, but some of our service providers might be in other countries. When your data crosses borders, we make sure there are proper safeguards in place - like standard contractual clauses or adequacy decisions. Your information gets the same level of protection no matter where it's processed.
Things change, and sometimes we'll need to update this privacy policy. When we do, we'll post the revised version here with a new "Last Updated" date at the top. If there are major changes that affect how we handle your data, we'll send you an email heads-up if we have your email address.
We recommend checking back here occasionally, especially if you haven't visited in a while.
Look, we know privacy policies can raise questions. If something here doesn't make sense or you want to exercise any of your rights, just reach out. We're here to help.
1485 Waterfront Drive
Vancouver, BC V6G 3E2
Canada
Canadian Privacy Rights: Under Canadian privacy law (PIPEDA), you have specific rights regarding your personal information. If you're not satisfied with how we've handled your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada.